About

We specialise in solving complex technical problems

We have spent the last decade with Microsoft development technologies creating large scale platforms across a wide range of sectors including banking, health, charities and automotive clients. We look carefully at the challenges presented in our projects and develop solutions best placed to deliver value and stand the test of time.

Our work

We work for major brands in the private sector, not for profit organisations and government funded initiatives focusing on skills, collaboration, membership and sales conversions.

Examples of our work include:

  • Enterprise scale social media platforms
  • Moderated self-assessment frameworks in education
  • Sales platforms
  • Mobile messaging applications
  • Membership websites
  • CRM/CMS integrations
  • Careers and human resource sites

Our approach

For us, every project starts with a discovery stage. We undertake in-depth initial exploration in order to discern the overall health of the project, including knowledge gaps, funding issues, and identifying potential skill shortages.

We often have domain experts in-house or across our partnership network who can bring new ideas to a product across specific industries, allowing us to ensure that we are maximising value on any project we are engaged in.

Once the scale and reach of a project is understood, the correct technologies can be chosen. Whether it's a locally hosted rapid prototype, or a full scale business critical cloud implementation, we make sure the platform of choice is optimal for the requirements.

When the nuances of a project are ascertained, we are then best positioned to put the correct team together. This typically includes a development team, UI/UX designers, a high level project manager and governance expert, a day to day Agile scrum master, and a testing team.

Using tools like Jira or Visual Studio Team Services, our Agile specialists work with the client to compile the boards required for project delivery. Utilising proven Agile methodologies, a plan is compiled that supports iteration, early assumption checking, user feedback, and a rapid route to production, whilst maintaining the ability to adapt to changes in market conditions.

During the production of a product, long term support strategies are identified. Via a combination of face to face client management, instant telephone support and 24 hour helpdesk services, coupled with a strong disaster recovery implementation, we ensure your project maintains maximum uptime whilst allowing continual integration of new features.

Management Team

With many years experience across a range of skills, our in-house team is uniquely positioned to handle any complex technical problems.

Ben Harratt, Chief Technical Officer / Founder

I’m BenCTO and founder of Technical Labs. I have a long history of successfully delivering large scale software platforms across multiple industries.

James Baldwin, Head of Development

I’m James, and I'm Head of Development. I specialise in ASP.NET MVC C#, Umbraco and Angular, and I oversee specialist and large scale project roll outs.

Neil Dewing, Head of Design

I’m Neil, and I'm Head of Design. I specialise in UI/UX Design and Front End Development with over 10 years experience in the industry.

Parm Kunner,

I’m Parm, and I'm Head of Development Support. I specialise in front end software and make sure everything is running smoothly.

Natalie Harratt ACMA, Head of Finance

I’m Nat, the Head of Finance. I'm a chartered accountant specialising in software development costing, R&D tax systems and 3rd sector financing.

Technical Labs were introduced to us by IndigoBlue in 2013 as we urgently needed a digital supplier willing to work very collaboratively, and flexibly to demanding deadline. As a small organisation we lacked in-house expertise and wanted to rely on expert advice from a supplier, placing a lot of trust in them in this respect. We were not disappointed! The project was complex and required a balance of technical integration and design, integration of payment systems, CRM and the implementation of paperless direct debit. They have invaluable knowledge of how to balance user experience with the critical commercial aspects of a site like ours, which is effectively my organisations shop front. The project was completed in September 2013, it proved at times very demanding and required good ongoing communication and significant additional effort at no additional cost to deliver successfully. The project was recognised in the 2014 Agile awards as the Best Project in the Not For Profit Sector, for its excellence in approach to project management. Since then we have continued to work with the team through 2014 and 2015 on numerous other projects and we remain impressed by their drive for quality and focus on delivery at affordable prices.

Richard Green MA, The D&T Association

Richard Green MA Chief Executive, The D&T Association

We're ready to help

If you are looking for a new strategic partner to help deliver a technical solution for your project, then we would love to hear from you.

Get in touch