GDPR Statement / Privacy & Cookie Policy

Our commitment to the General Data Protection Regulation (GDPR)

Commitment Statement
The EU General Data Protection Regulation (GDPR) is the most significant piece of European privacy legislation in the last twenty years. It replaces the 1995 EU Data Protection Directive (European Directive 95/46/EC), strengthening the rights that EU individuals have over their data, and creating a uniform data protection law across Europe.

Technical Labs Ltd will comply with applicable GDPR regulations as a data processor and data controller when they take effect on 25th May 2018. Working in conjunction with our clients, we will explore opportunities within our services offerings to assist our customers to meet their GDPR obligations.

Suppliers we engage with are also committed to applicable GDPR regulations, and in particular all the data centres we use to store customer data have all been accredited with the ISO 27001 certificate – an international standard given to data centres that reach the top-level of security, safety and compliance. This certificate ensures that the network, people and processes meet the industry best-practices of physical and logical security.

Description of processing
The following is a broad description of how we as an organisation/data controller process personal information. To understand how your own personal information is processed you may need to refer to any personal communications you have received, check any privacy notices the organisation has provided or contact the organisation to ask about your personal circumstances.

Reasons/purposes for processing information
We process personal information to enable us to provide a service in which we design, test and demonstrate software; promote our services; maintain our accounts and records and to manage our staff.

Type/classes of information processed
We process information relevant to the above reasons/purposes. This may include:

  • personal details
  • family details
  • lifestyle and social circumstances
  • goods and services
  • employment and education details
  • information necessary for the development and test of software

We also process sensitive classes of information that may include physical or mental health details; racial or ethnic origin; religious or other beliefs.

Who the information is processed about

The majority of the data we process is done so on behalf of our clients who are looking to gain insight in to their own users’ behaviours.  We do, however, run a number of products that we own where we process data to fulfil our own requirements, namely: user behaviour, analytics and marketing insight.

Who the information may be shared with
We sometimes need to share the personal information we process with the individual themselves and also with other organisations. Where this is necessary we are required to comply with all aspects of the Data Protection Act (DPA). What follows is a description of the types of organisations we may need to share some of the personal information we process with for one or more reasons.

Where necessary or required we share information with:

  • suppliers and service providers
  • professional advisers and consultants
  • the specific customer who instructed us to build the software that collected the data

Data portability
The GDPR includes certain requirements on data controllers for the portability of personal data. The data our customers store at Technical Labs Ltd is theirs. We provide for portability and are continually working to enhance the robustness of our data export capabilities.

Questions or concerns
If you require any help with data that you believe is controlled or processed by Technical Labs you can contact our Data Protection Officer at dpo@technicallabs.co.uk and we will be happy to help.

Privacy Notice

At Technical Labs Ltd, we are committed to maintaining the trust and confidence of the visitors to this web site and other platforms we operate.

Visitors to our Website
When someone visits technicallabs.co.uk we use a third party service, Google Analytics, to collect standard internet log information and details of visitor behaviour patterns. We do this to find out things such as the number of visitors to the various parts of the site. This information is only processed in a way which does not identify anyone. We do not make, and do not allow Google to make, any attempt to find out the identities of those visiting our website. You can find more information on how cookies are used on this website in the Cookies Policy below.

If we do want to collect personally identifiable information through our website, we will be up front about this. We will make it clear when we collect personal information and will explain what we intend to do with it.

Access to Your Personal Information
You are entitled to access any personal information that we hold. You can contact our Data Protection Officer at dpo@technicallabs.co.uk and we will be happy to help.

Changes to this Privacy Notice
We keep our privacy notice under regular review. This privacy notice was last updated on 17 May 2018. 

Cookies Policy

We use a system of classifying the different types of cookies which we use on the Website, or which may be used by third parties through our websites. The classification was developed by the International Chamber of Commerce UK and explains more about which cookies we use, why we use them, and the functionality you will lose if you decide you don't want to have them on your device.

What is a cookie?
Cookies are text files containing small amounts of information which are downloaded to your personal computer, mobile or other device when you visit a website. Cookies are then sent back to the originating website on each subsequent visit, or to another website that recognises that cookie. Cookies are useful because they allow a website to recognise a user's device.

How long are cookies stored for?
Persistent cookies - these cookies remain on a user's device for the period of time specified in the cookie. They are activated each time that the user visits the website that created that particular cookie.

Session cookies - these cookies allow website operators to link the actions of a user during a browser session. A browser session starts when a user opens the browser window and finishes when they close the browser window. Session cookies are created temporarily. Once you close the browser, all session cookies are deleted.

Cookies do lots of different jobs, like letting you navigate between pages efficiently, remembering your preferences, and generally improve the user experience.

You can find more information about cookies at www.allaboutcookies.org and www.youronlinechoices.eu.

Cookies used on the Website
A list of all the cookies used on the Website by category is set out below.

Strictly necessary cookies
These cookies enable services you have specifically asked for. These cookies are essential in order to enable you to move around the Website and use its features, such as accessing secure areas of the Website.

Performance cookies
These cookies collect anonymous information on the pages visited. By using the Website, you agree that we can place these types of cookies on your device.

These cookies collect information about how visitors use the Website, for instance which pages visitors go to most often, and if they get error messages from web pages. These cookies don't collect information that identifies a visitor. All information these cookies collect is aggregated and therefore anonymous. It is only used to improve how the Website works.

Functionality cookies
These cookies remember choices you make to improve your experience. By using the Website, you agree that we can place these types of cookies on your device.

These cookies allow the Website to remember choices you make (such as your user name, language or the region you are in) and provide enhanced, more personal features. These cookies can also be used to remember changes you have made to text size, fonts and other parts of web pages that you can customise. They may also be used to provide services you have asked for such as watching a video or commenting on a blog. The information these cookies collect may be anonymised and they cannot track your browsing activity on other websites.

Third party cookies
These cookies allow third parties to track the success of their application or customise the application for you. Because of how cookies work we cannot access these cookies, nor can the third parties access the data in cookies used on our site.

For example, if you choose to ‘share’ content through Twitter or other social networks you might be sent cookies from these websites. We don't control the setting of these cookies, so please check those websites for more information about their cookies and how to manage them.

Technical Labs are driven by a passion to ensure that every application they build is industry leading. With many agencies we often find that we are forced to compromise the scope of our projects, this is not the case with Technical Labs. The team works extremely closely with us to ensure that the end products exceed all expectations.

Georgina Olsen, Sytner Group Ltd

Georgina Olsen Head of Digital Marketing, Sytner Group Ltd

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