GDPR Commitment Statement
Technical Labs Ltd complies with applicable GDPR regulations as a data processor and data controller. In conjunction with our clients, we explore opportunities within our service offerings to assist our customers to meet their GDPR obligations as well.
Suppliers we engage with are also committed to applicable GDPR regulations, and in particular all the data centres we use to store customer data have all been accredited with the ISO 27001 certificate – an international standard given to data centres that reach the top-level of security, safety and compliance. This certificate ensures that the network, people and processes meet the industry best-practices of physical and logical security.
Description of processing
The following is a broad description of how we as an organisation/data controller process personal information. To understand how your own personal information is processed you may need to refer to any personal communications you have received, check any privacy notices the organisation has provided or contact the organisation to ask about your personal circumstances.
Reasons/purposes for processing information
We process personal information to enable us to provide a service in which we design, test and demonstrate software; promote our services; maintain our accounts and records and to manage our staff.
Type/classes of information processed
We process information relevant to the above reasons/purposes. This may include:
- personal details
- family details
- lifestyle and social circumstances
- goods and services
- employment and education details
- information necessary for the development and test of software
We also process sensitive classes of information that may include physical or mental health details; racial or ethnic origin; religious or other beliefs.
Who the information is processed about
The majority of the data we process is done so on behalf of our clients who are looking to gain insight in to their own users’ behaviours. We do, however, run a number of products that we own where we process data to fulfil our own requirements, namely: user behaviour, analytics and marketing insight.
Who the information may be shared with
We sometimes need to share the personal information we process with the individual themselves and also with other organisations. Where this is necessary we are required to comply with all aspects of the Data Protection Act (DPA). What follows is a description of the types of organisations we may need to share some of the personal information we process with for one or more reasons.
Where necessary or required we share information with:
- suppliers and service providers
- professional advisers and consultants
- the specific customer who instructed us to build the software that collected the data
The GDPR includes certain requirements on data controllers for the portability of personal data. The data our customers store at Technical Labs Ltd is theirs. We provide for portability and are continually working to enhance the robustness of our data export capabilities.
Questions or concerns
If you require any help with data that you believe is controlled or processed by Technical Labs you can contact our Data Protection Officer at email@example.com and we will be happy to help.
At Technical Labs Ltd, we are committed to maintaining the trust and confidence of the visitors to this web site and other platforms we operate.
Visitors to our Website
When someone visits technicallabs.co.uk we use a third party service, Google Analytics, to collect standard internet log information and details of visitor behaviour patterns. We do this to find out things such as the number of visitors to the various parts of the site. This information is only processed in a way which does not identify anyone. We do not make, and do not allow Google to make, any attempt to find out the identities of those visiting our website. You can find more information on how cookies are used on this website in the Cookies Policy below.
If we do want to collect personally identifiable information through our website, we will be up front about this. We will make it clear when we collect personal information and will explain what we intend to do with it.
Access to Your Personal Information
You are entitled to access any personal information that we hold. You can contact our Data Protection Officer at firstname.lastname@example.org and we will be happy to help.
Changes to this Privacy Notice
We keep our privacy notice under regular review. This privacy notice was last updated on 1 April 2020.